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Frequently Asked Questions
Final answers will be added as product and store policies are confirmed.
QUESTIONS, ANSWERED
Good to know.
Clear information based on the product and sales details currently confirmed.
What is the difference between the two formulas?
Natural is intended for everyday litter use. pH Monitoring adds a visual color-change indicator for additional daily observation.
What is the correct weight of each bag?
Each bag contains 2.5 kg, approximately 5.5 lb. Some current package photography shows an incorrect imperial conversion; 2.5 kg / 5.5 lb is the correct website specification.
Is the pH Monitoring formula a medical test?
No. It provides a visual color-change indicator only. It is not a medical diagnostic tool and does not replace veterinary care.
Where do you ship?
AVA AVA offers free shipping across Canada with no minimum order. Prices are shown before applicable taxes.
Do you offer multi-packs?
Yes. Two-bag orders receive 12% off and four-bag orders receive 22% off.
Do you offer subscriptions?
Subscriptions are not available yet. We are focusing first on a clear one-time purchase experience.