Ava Ava Pet respects your privacy and uses personal information only for identified business purposes, customer service, store operation, legal compliance, and the purposes described below.
Information we collect
Depending on how you use the site, we may collect contact and account details, billing and shipping information, order history, messages sent through our contact form, device and browser information, and site activity collected through cookies or analytics tools.
How we use information
- Process, deliver, and support orders;
- Provide accounts and customer service;
- Prevent fraud and protect the site;
- Operate and improve our store;
- Meet tax, accounting, and legal obligations; and
- Send marketing only where permitted and with applicable consent.
Payments
Payments are processed by the options presented during checkout. Payment providers process payment details under their own privacy and security practices. Ava Ava Pet does not intentionally store complete card numbers on this website.
Service providers
We may provide necessary information to providers supporting hosting, ecommerce, payments, shipping, email, security, analytics, and customer service. They receive only information reasonably required for their services.
Cookies and analytics
Our site uses essential cookies for cart, checkout, accounts, security, and preferences. Analytics or marketing technologies may also be used where permitted. Blocking essential cookies may prevent checkout or account features from working.
Retention and protection
Information is retained only as reasonably necessary for customer service and legal, tax, fraud-prevention, and accounting requirements. We use reasonable safeguards, but no internet system can be guaranteed completely secure.
Your choices
You may ask about your personal information or request correction, subject to applicable law. You may unsubscribe from marketing using the link in a marketing message or by contacting us.
Contact
Privacy questions may be sent to hello@avaava.ca.
Ava Ava Pet
Vancouver, British Columbia, Canada.
Changes
We may update this policy when our services or legal obligations change. The latest version will be posted here with its update date.